When will my order ship?
- FAST! We know how important fast shipping is & we strive to ship all orders the day they are received, or if not applicable then the next business day.
- Since we are a small business we do not allow orders to be canceled, changed, or combined once they are placed. Please ensure shipping addresses, sizes, and all other details are correct before finalizing your orders.
- All orders are shipped through USPS or UPS from the U.S
- U.S orders placed with standard shipping take approximately 7 business days (This is only an estimate and not a guarantee)
- International orders shipped through USPS can take 2-4 weeks depending on the location
- Orders may be processed and shipped within 1-4 business days. You will receive tracking and shipping information as soon as your order has shipped. You may also add your phone number to get text notifications on your orders delivery. (The option is available during checkout)
How long will it take to receive my order?
Please allow 3 to 10 business days after the order has shipped for your package to be delivered. We ship through USPS priority & standard shipping or UPS. Generally packages are delivered within 2-7 business days after processing time, however we do not guarantee any specific arrival date or time- it is an estimated arrival.
Please note: Delivery times can be affected by multiple factors such as location, distance of travel and weather that may slow or speed up any delivery times.
I made a mistake on my order, can you fix it before it ships?
Whether it's an incorrect address, a missing item, or a wrong size, sometimes mistakes happen!
We can sure try! But this is dependent on the mistake made.
Send me an email with your order number and what needs to be fixed, and we will do our best.
Can I cancel an order?
Once orders are placed we are unable to cancel them. You can return your purchase after you have received it, however all sales on sale items are final.
What is my order number?
- You can find your order number in your email/text confirmation
Do you ship orders out on weekends?
- We ship orders out Monday-Saturday
When will new arrivals be available?
- Lots of new drops are made several times a week. You can subscribe to my email list and follow me on Instagram @allposhluxe to stay in the know & be notified on when new products are live and coming soon
Do you ship international?
Yes, we do ship throughout Canada but note shipping times may vary.
Can I use coupon codes with other promotions?
Coupon codes cannot be combined with any other promotions.
What are your hours?
Customer Service hours M-S 10am-9pm EST.
Shipping team warehouse hours M-F 9AM-4PM
Is there free shipping?
Free shipping is available at certain times of the year and varying on order size.
Shipping is a flat rate:
- $10 Flat Rate - UPS/USPS Ground (Estimated 2-10 business days)1lb and up$10.00
- $7 Flat Rate - UPS/USPS Ground (Estimated 2-10 business days)0.25lb–0.99lb $7.00
- FREE Shipping ( Estimated 2-10 Business Days)$100.00 and up Free
What is your return policy?
Our return policy is HERE
How does sizing work?
Most items run true to size, but with cut, materials and styles each garment will slightly vary.
You can find a size chart under each item. I generally leave a tip in the description on whether or not I recommend sizing up or down.
Feel free to reach out to me if you ever have any questions on any items or sizes and fit. You can also include your measurements and the size you usually wear along with the items you are interested in ordering. You can contact me HERE
Why does my order sometimes come in two different packages?
If you order several items you may get two separate packages depending on what I have in stock for each location.
Sometimes I have to split orders due to stock availability per location. And if your order is split, don’t worry, you won't be charged any extra shipping-I cover that for you
Where are you located?
My shop and storehouses are located in Florida and California.
Can we pick up orders in person?
We are an online only boutique at this time but looking to expand!
For any other questions, please reach out to-